KLAS Points of Light: KLAS Points of Light: Automating Release of Information to Support Quality Improvement

How AmeriHealth worked with Moxe to automate chart retrieval and eliminate the manual administrative burden on providers

 

Payer reliance on manual Release of Information (ROI) creates an overwhelming administrative burden for provider HIM teams.

This case study shows how AmeriHealth Caritas, Moxe Health, and two providers automated chart retrieval using an EHR-integrated API.

Outcomes Snapshot:

  • Payer: Saw a 2%-7% improvement in care-gap closure rates over 9 months.
  • Providers:
    • Eliminated administrative burden for HIM teams.
    • Delivered 164,000 charts without allocating resources.
    • Reduced record release turnaround time by 50%.

Learn the proven strategies for reducing administrative costs and boosting quality metrics.

Get the Case Study




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